Why cancellations are different for cakes
Every cake is baked to order for a specific date and, in most cases, personalised with a name, theme or message. Once ingredients are bought and baking has begun, a cake cannot be sold to anyone else.
Cancelling an order
If you need to cancel, tell us on WhatsApp as early as you can. The earlier you tell us, the more we are able to do. Cancellations very close to the delivery date may not be possible to refund, because the cake will already have been made.
[Owner to complete: the notice period you need, and what happens to any advance paid.]
Changing an order
Small changes are usually possible if you tell us in good time. Changes to size, flavour or design may change the price, and we will confirm any difference with you before we proceed.
If something is wrong with your cake
Please contact us on WhatsApp on the same day, with photographs if you can. We take this seriously: if the cake is not what we agreed, we will put it right in a way we agree with you.
Payments
This website does not take payment. All payments are arranged directly with us, so any refund is handled the same way.